Outage in Twilio
Flex login errors with SSOv2
Resolved MinorIncident Report
Summary AI Generated
Twilio Flex experienced login failures for users authenticating via SSOv2, with rate limiting errors preventing access to the Flex Application Platform and Agent Desktop for approximately 4 hours. The issue saw multiple upticks in failures during the incident window, briefly appearing to stabilize before recurring. Twilio identified the root cause, applied mitigations, and fully resolved the incident, restoring normal SSO login functionality.
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 08/18/2026 09:00PM
Customers can login to Flex via SSO as normal. This incident has been resolved.
MONITORING
about 3 hours ago - at 08/18/2026 08:35PM
We have identified the cause of the issue causing failures when attempting to login to Flex via SSO and have applied mitigations. Customers can login to Flex via SSO as normal. We will provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 08/18/2026 07:57PM
We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 08/18/2026 06:56PM
We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
MONITORING
about 5 hours ago - at 08/18/2026 06:28PM
Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 08/18/2026 06:11PM
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 6 hours ago - at 08/18/2026 05:10PM
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
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