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Outage in Twilio

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Ufone Pakistan

Resolved Minor
August 25, 2026 - Started about 8 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays affecting a subset of Twilio phone numbers sending to Ufone network subscribers in Pakistan, lasting approximately 7.4 hours. The issue impacted SMS delivery in the APAC region, with Twilio identifying the root cause and working toward resolution. Recovery was observed during monitoring periods, and the incident was fully resolved with SMS delivery returning to normal operation.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 08/26/2026 06:38AM

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan is operating normally.

MONITORING about 3 hours ago - at 08/26/2026 04:40AM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/26/2026 02:40AM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 7 hours ago - at 08/26/2026 12:33AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 8 hours ago - at 08/25/2026 11:31PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 08/25/2026 11:18PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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