Outage in Twilio
Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled)
Resolved MinorIncident Report
Summary AI Generated
Twilio's SendGrid platform experienced an issue starting at 8:40am PT on September 24th, where Link Branding creation with Auto SSL enabled failed with HTTP 500 internal server errors. The incident lasted approximately 2.1 hours, affecting the SendGrid website's Link Branding functionality. Engineers deployed a fix and confirmed full resolution by 11:26am PT, with all services returning to normal operation.
Starting at approximately 8:40am Pacific time on Sept 24th, our engineers have identified an issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Components affected
Twilio SendGrid WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 09/24/2026 06:26PM
Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.
MONITORING
18 days ago - at 09/24/2026 06:02PM
Our engineers have implemented a fix and are monitoring system performance. Link Branding creation with Auto SSL selected has recovered and functionality has improved. We will provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
18 days ago - at 09/24/2026 04:22PM
Starting at approximately 8:40am Pacific time on Sept 24th, our engineers have identified an issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
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