Outage in Twilio

SMS Delivery Delays from Twilio to Proximus Belgium

Resolved Minor

September 27, 2026 - Started about 18 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays affecting messages sent to Proximus network subscribers in Belgium, lasting approximately 6.4 hours. The cause was identified by Twilio's team, who worked to restore service. Delivery returned to normal and the incident was fully resolved.

Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 09/28/2026 05:30AM

The incident has been resolved and SMS delivery from Twilio to Proximus network subscribers in Belgium is operating normally.

MONITORING about 12 hours ago - at 09/28/2026 04:24AM

We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 09/28/2026 02:18AM

We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 15 hours ago - at 09/28/2026 02:17AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 09/28/2026 12:16AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 09/27/2026 11:11PM

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