Outage in Twilio
Voice Call Failures From a Subset of Twilio South Africa Phone Numbers to Vodacom South Africa
Resolved MinorIncident Report
Summary AI Generated
Voice calls from a subset of Twilio South Africa phone numbers to Vodacom network subscribers in South Africa failed for approximately 3 hours on October 12, 2026. The issue affected Twilio's Voice services in the Middle East & Africa region, with Twilio identifying the root cause and working toward resolution. Service recovered and was confirmed fully resolved by 9:03 AM PT.
Twilio customers may be experiencing voice call failures from Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 10/12/2026 04:03PM
The incident has been resolved and voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa are operating normally.
MONITORING
about 5 hours ago - at 10/12/2026 01:55PM
We have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 5 hours ago - at 10/12/2026 01:22PM
Twilio customers may be experiencing voice call failures from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 6 hours ago - at 10/12/2026 01:11PM
Twilio customers may be experiencing voice call failures from Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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