Outage in Twilio

SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Brazil and Italy

Resolved Minor

October 13, 2026 - Started about 13 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays and failures affecting multiple carrier networks in Brazil and Italy for approximately 4.5 hours. Customers in Latin America and Europe were unable to reliably send or receive SMS messages during this period. Recovery was observed and monitored before the incident was fully resolved, with SMS delivery returning to normal operations.

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 10/14/2026 06:46AM

The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.

MONITORING about 10 hours ago - at 10/14/2026 05:57AM

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 12 hours ago - at 10/14/2026 03:57AM

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 10/14/2026 03:20AM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 10/14/2026 02:20AM

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