Outage in Twilio
SMS Delivery Delays between a Subset of Twilio Long Codes and Multiple Networks in South Africa
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures between a subset of Long Code numbers and multiple carrier networks in South Africa, lasting approximately 3.7 hours. The issue affected SMS sending across the Middle East & Africa region, with Twilio identifying the root cause during the incident and working to restore delivery. Service recovered and was confirmed fully resolved after a monitoring period.
Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 10/27/2026 05:17AM
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.
MONITORING
about 5 hours ago - at 10/27/2026 03:15AM
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 5 hours ago - at 10/27/2026 02:40AM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 10/27/2026 01:40AM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 6 hours ago - at 10/27/2026 01:34AM
Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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