Tyro experienced a settlement delay issue that affected customers who settle payments into external bank accounts, causing delays to their payments. The issue was outside of Tyro's control and lasted approximately 1.5 hours before being resolved. Tyro investigated and resolved the matter while apologizing for the inconvenience caused to affected customers.
Some customers who settle into an external bank account will experience a delay to their payment today.
Whilst this issue was outside Tyro’s control, we understand and apologise for the inconvenience this may cause.
We are currently investigating this issue.
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