Outage in UBC
UBC Vancouver Contact Centre Intermittent Audio Issues June 5, 2026
Resolved MinorIncident Report
Please be advised that UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. The main symptom includes the incoming caller not being able to hear the contact centre agent. Technicians are working with the respective vendors on a resolution
Components affected
UBC Other - VancouverTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 06/08/2026 05:16PM
The service has been stable through the weekend and the issue is now resolved.
MONITORING
14 days ago - at 06/06/2026 01:58AM
UBC IT technicians have identified the root cause and have corrected the issue.
Service has been restored and we will continue to monitor through the weekend.
IDENTIFIED
14 days ago - at 06/06/2026 12:59AM
Our technicians have identified the issue and are now testing the Contact Centre systems to confirm that normal services can be restored.
INVESTIGATING
14 days ago - at 06/05/2026 07:37PM
UBC Vancouver Contact Centre users may be experiencing intermittent audio issues.
When the issue occurs, the incoming callers are not able to hear the Contact Centre agent.
UBC IT suggests that if incoming calls are impacted by this issue, Contact Centre agents should disconnect the call and call them back.
Technicians are working with the respective vendors on a resolution.
We will provide our next update at 17:30 PT.
INVESTIGATING
15 days ago - at 06/05/2026 05:08PM
Please be advised that UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. The main symptom includes the incoming caller not being able to hear the contact centre agent. Technicians are working with the respective vendors on a resolution
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