Check if UBC is down, recent outages, user-reported issues, and outages map.
UBC is working normally
The UBC Software Portal (download.ubc.ca and https://ubc.onthehub.com) is currently unavailable. Users will not able to login using OnTheHub login page, even with the correct CWL credentials. UB...
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 90 incidents since started monitoring UBC status in January 2025. We collect data from 4480+ services, and normalize the data to give you a clear picture of the impact of the outage.
5 days ago · lasted 1 day
The UBC Online Timetable for Academic Year 2025 is currently inaccessible. The support teams are investigating but no ETA at this time. Please contact sis.support@ubc.ca for any questions and concerns.
24 days ago · lasted about 6 hours
Some users may have experience intermittent issues with logging in with their CWL accounts. The issue has since been fixed by UBC IT technicians. If you were unable to login this morning, please try to login again.
We've tracked and collected 90 incidents since started monitoring UBC status
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IsDown aggregates scheduled maintenances for UBC. Currently, there are 3 more maintenances scheduled.
Scheduled for September 24, 2025 at 11:00 PM EDT · until 02:00 AM EDT
UBCIT will be performing maintenance on the eSAM vault server on September 24, 2025, 20:00-23:00 PT. This change will affect both UBC campuses. Users will not be able to login to any servers managed by eSAM, nor will they be able to retrieve any ...
Scheduled for September 25, 2025 at 08:00 PM EDT · until 12:30 AM EDT
UBC's Identity Broker (Keycloak) will be undergoing maintenance on September 25, 2025, 17:00-21:30 PT. While the service will remain online, some PHUB-related functionality will be temporarily impacted. Authentication access will be unavailable f...
Scheduled for September 26, 2025 at 03:00 AM EDT · until 07:00 AM EDT
The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clic...
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IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
UBC isn't down. You can check UBC status and incident details on the top of the page. IsDown continuously monitors UBC official status page every few minutes. In the last 24 hours, there were 0 outages reported.
UBC is currently operational. You can check UBC status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Yes, there is an ongoing outage. You can check the details on the top of the page.
Yes, UBC might be slow has there's an ongoing outage. You can check the details on the top of the page.
IsDown monitors the UBC official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
UBC last outage was on September 19, 2025 with the title "UBC Software Portal Unavailable September 19, 2025 15:00"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor UBC and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor UBC with maximum flexibility
IsDown monitors UBC for major outages. A major outage is when UBC experiences a critical issue that severely affects one or more services/regions. When UBC marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors UBC status page for minor outages. A minor outage is when UBC experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in UBC status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
UBC publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors UBC and all their 60 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
UBC and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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