Outage in UBC
Kaltura Intermittent Video Playback & Embedding Issues January 20, 2026
Resolved MinorIncident Report
There is currently a widespread service disruption affecting the Kaltura video platform. Users across multiple institutions in BC are reporting "API Errors," white boxes, or missing media when attempting to view or embed videos in course content.
Impact
Symptoms: Error messages (API Error) or failure to load media players within the Learning Management System (LMS).
Scope: This is a vendor-side issue affecting both students viewing content and instructors uploading/embedding media.
Current Status:
• Investigating: The issue has been escalated to the vendor with high priority. Multiple tickets have been lodged, and technical teams are actively collaborating on a fix.
Recommended Workaround
If you encounter an error:
1. Refresh your browser page.
2. Navigate away from the page and return to it.
We will provide further updates as the vendor resolves the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 01/21/2026 06:32PM
Kaltura has resolved the issues identified by UBC and other Canadian institutions.
INVESTIGATING
24 days ago - at 01/21/2026 06:15PM
The issue is still ongoing and being investigated.
INVESTIGATING
25 days ago - at 01/20/2026 08:35PM
There is currently a widespread service disruption affecting the Kaltura video platform. Users across multiple institutions in BC are reporting "API Errors," white boxes, or missing media when attempting to view or embed videos in course content.
Impact
Symptoms: Error messages (API Error) or failure to load media players within the Learning Management System (LMS).
Scope: This is a vendor-side issue affecting both students viewing content and instructors uploading/embedding media.
Current Status:
• Investigating: The issue has been escalated to the vendor with high priority. Multiple tickets have been lodged, and technical teams are actively collaborating on a fix.
Recommended Workaround
If you encounter an error:
1. Refresh your browser page.
2. Navigate away from the page and return to it.
We will provide further updates as the vendor resolves the issue.
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