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Outage in UBC

Kaltura in Canvas Interruption and Authorization Request– January 13, 2026

Major
January 13, 2026 - Started about 1 month ago
Official incident page

Incident Report

Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption. When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas. As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed. We apologize for any confusion; please feel free to reach out to LT.hub@ubc.ca if you have any concerns. Thank you!

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 01/13/2026 09:01PM

Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.

When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.

As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.

We apologize for any confusion; please feel free to reach out to LT.hub@ubc.ca if you have any concerns.


Thank you!

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