Outage in Ubiquiti
Increased CloudFront 5xx Errors
Resolved MinorIncident Report
Summary AI Generated
Ubiquiti experienced elevated 5xx errors across all UI Cloud services—including web portals, APIs, authentication, and cloud-managed applications—for approximately 2.5 hours. The root cause was traced to an AWS CloudFront incident affecting CloudFront VPC Origins. The issue was resolved and services returned to normal operation without requiring further action.
We are investigating elevated 5xx errors that may impact all UI Cloud services, including web portals, APIs, authentication, and cloud-managed applications.
The issue appears to be related to an ongoing AWS CloudFront incident affecting customers using CloudFront VPC Origins. We are actively monitoring the situation, assessing the impact across our platform, and working with AWS as they investigate.
We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/16/2026 11:32AM
The elevated 5xx errors affecting UI Cloud services have been resolved, and service has returned to normal operation.
We will share additional information if further action or follow-up is required.
INVESTIGATING
9 days ago - at 07/16/2026 09:05AM
We are investigating elevated 5xx errors that may impact all UI Cloud services, including web portals, APIs, authentication, and cloud-managed applications.
The issue appears to be related to an ongoing AWS CloudFront incident affecting customers using CloudFront VPC Origins. We are actively monitoring the situation, assessing the impact across our platform, and working with AWS as they investigate.
We will provide updates as more information becomes available.
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