Outage in UC San Diego

VPN Client under Investigation

Resolved Minor
November 06, 2024 - Started about 2 months ago - Lasted 7 days
Official incident page

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Outage Details

ITS is investigating possible issues with the VPN. These services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
UC San Diego Business Services UC San Diego Academic Services UC San Diego Network
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/13/2024 10:31PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 11/06/2024 11:22PM

VPN issues are related to ITS-supported customers and IT groups using our PatchMyPC application. The application update has been paused while we do further testing. If you have noticed that your Cisco AnyConnect Client is no longer available, please submit a ticket with ITS Field Support - https://support.ucsd.edu/its?id=sc_cat_item&sys_id=48e838991b83ad9c484f968f034bcb50.
Additionally, for all campus customers, the next update to Cisco VPN Client will change the application name from “Cisco AnyConnect Secure Client” to “Cisco Secure Client”.

INVESTIGATING about 2 months ago - at 11/06/2024 05:13PM

ITS is investigating possible issues with the VPN. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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