Outage in UC San Diego

CENIC outage - off campus resources unreachable

Resolved Major
December 10, 2024 - Started 11 days ago - Lasted about 8 hours
Official incident page

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Outage Details

ITS is investigating possible issues with AWS Resources. These services may be slow or unavailable at this time. It looks like there is an ongoing network outage. IMPACT: AWS Resources are unreachable. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/11/2024 02:06AM

ITS has confirmed that the issues affecting CENIC outage has been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

IDENTIFIED 11 days ago - at 12/11/2024 01:34AM

CENIC Engineers are still working to restore services. We are continuing to monitor the status of this outage, and will update when we receive new information.

MONITORING 11 days ago - at 12/11/2024 01:00AM

CENIC has resolved the issue with their services. We are currently monitoring the situation to ensure the services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

IDENTIFIED 11 days ago - at 12/10/2024 11:27PM

CENIC Engineers are still working to restore services. We are continuing to monitor the status of this outage, and will update when we receive new information.

IDENTIFIED 11 days ago - at 12/10/2024 06:47PM

It appears that a CENIC connection is down causing our VPN tunnels to go in and out.
At this time there is no ETA but will update when CENIC has updated their end.

INVESTIGATING 11 days ago - at 12/10/2024 05:57PM

Other services impacted:
Cognos
Tableau
BI Analytics
Email via Outlook 365
Desktop POS instances
sal.ucsd.edu

INVESTIGATING 11 days ago - at 12/10/2024 05:52PM

ITS is investigating possible issues with AWS Resources. These services may be slow or unavailable at this time. It looks like there is an ongoing network outage.

IMPACT: AWS Resources are unreachable.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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