Outage in UC San Diego

Cognos is failing to connect to HANA PROD

Minor
January 03, 2025 - Started 2 days ago
Official incident page

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Outage Details

ITS is investigating possible issues with Cognos failing to connect to HANA PROD. These services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
UC San Diego Business Services UC San Diego Academic Services
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 01/03/2025 10:13PM

ITS has implemented a fix for the issues with Cognos failing to connect to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING 1 day ago - at 01/03/2025 09:28PM

ITS is working to resolve the issues causing Tableau to fail to connect to HANA PROD which might cause downtime for Cognos as well. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING 2 days ago - at 01/03/2025 02:54AM

ITS has implemented a fix for the issues with Cognos failing to connect to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 2 days ago - at 01/03/2025 01:25AM

ITS is investigating possible issues with Cognos failing to connect to HANA PROD. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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