Outage in UC San Diego

Significant Network Outage

Resolved Major
March 12, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

ITS is investigating possible issues with the VPN. These services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
UC San Diego Network
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 03/14/2025 02:02AM

ITS has confirmed that the issues affecting Network Outage have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING 5 months ago - at 03/13/2025 05:27PM

Services have been restored, and we will continue to monitor the situation. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 5 months ago - at 03/13/2025 09:41AM

Johnson Controls VLANs 1277 and 1690 have been shut down due to culprit device(s) causing a broadcast storm. Network connectivity has been restored and things are stable. We will continue to monitor.

INVESTIGATING 5 months ago - at 03/13/2025 01:21AM

ITS is continuing to investigate the cause of issues with Network. We don't have a root cause yet, but the Datacomm and Network Architecture is actively troubleshooting.. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 5 months ago - at 03/12/2025 10:39PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 03/12/2025 09:59PM

ITS is continuing to investigate the cause of issues with parts of our network, including vpn.ucsd.edu. In the meantime, please try connecting to vpn-2.ucsd.edu. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 5 months ago - at 03/12/2025 09:52PM

ITS is investigating possible issues with the VPN. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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