Outage in UC San Diego
Incoming students unable to access accounts (Duo)
Major
April 21, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:
1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone
If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 days ago - at 04/22/2026 02:35AM
We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:
1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone
If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
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