Multiple Regions - Customer Portal — Degraded Service

The upstream provider has identified the root cause of the disruption and is actively deploying a fix across affected instances We are seeing gradual improvement in Customer Portal functionality.

We are experiencing degraded service on Customer Portal affecting multiple support-related features.

Affected functionality:

- Customer Support Infrastructure
- Viewing existing support case details and email replies
- Account/Company data loading
- Self-registration case status checks
- File downloads linked to support cases

What's working:
- Authentication and login
- Non-support dependent features (Knowledge Base, Community, etc.)

Root cause:
An upstream dependency used by Customer Portal's support Infrastructure is currently experiencing a service disruption.

Next steps:
Our team is actively monitoring the situation and working to restore full service as quickly as possible. No action is required from customers at this time.

We will provide updates as the situation evolves.