Multiple Regions - Communications Mining - Delayed email sync

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining has remained stable in all regions since recovery, following the resolution of the upstream provider outage. All delayed emails have been synchronized and no emails were lost. This incident is resolved.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining has recovered in all regions. We're monitoring to make sure it remains stable.

The upstream provider has largely recovered, and synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining has caught up in most regions. Email sync in the United States, Canada, Australia and Japan has been running normally since 12:06 PM UTC

As mailbox activity increases with the start of the business day in the US and Canada, sync delays could build up again in those regions while the provider is still limiting traffic. We are monitoring closely.

In Europe and Singapore, synchronization is still catching up. The backlog is decreasing slowly, so delays will continue there for now.

No emails are lost. All delayed emails will be synchronized automatically. We'll post another update when Europe and Singapore have recovered.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.

Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.

We are continuing to monitor the upstream provider outage that is delaying the synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining. New emails may still be delayed in appearing in Communications Mining. No emails are lost; synchronization will catch up automatically once the provider recovers.

We have identified an upstream provider outage that is delaying the synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining. Impact: New emails may be delayed in appearing in Communications Mining. No emails are lost; synchronization will catch up automatically once the provider recovers.