Outage in UJET
Voice and Chat Incident
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
We have identified the source of the issue: Google Firestore Realtime Database service is experiencing an outage. We have failed over to our secondary redundant realtime database service which has resolved the issue.
We are currently investigating an incident that is affecting agents ability to receive calls and chats.
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