Outage in Ultimate AI
Bots are intermittently timing out to respond
Resolved Major
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Outage Details
Components affected
Ultimate AI Public API Ultimate AI Zendesk Chat Ultimate AI Zendesk Support Automation Ultimate AI Giosg Automation Ultimate AI Sunshine Ultimate AI LiveChat.com CRM Integration Ultimate AI Salesforce Ultimate AI FreshchatLatest Updates ( sorted recent to last )
This incident has been resolved.
Following Azure recovery, our bots are now back to full functionality.
We continue to monitor.
Azure OpenAI have implement a fix.
We are looking into mitigating lingering impact on bots that do no rely on generative functionalities.
Azure OpenAI are still working on fix.
https://azure.status.microsoft/en-us/status
We have narrowed down the issue on the on Azure OpenAI. They have created an incident and are investigating.
https://azure.status.microsoft/en-us/status
We are continuing to investigate this issue.
We have identified bots are too slow to respond
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