Outage in Ultimate AI

Multi-touch ticket automation partial outage

Resolved Major
November 15, 2024 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

After deploying an improvement aimed at multi-touch ticket automation to enable support for Zendesk API, we forced an update on the JSON body of the ultimate trigger - Impacting some customers. Feature has been already rolled back - we are monitoring the impact.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2024 02:29PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/15/2024 02:00PM

After deploying an improvement aimed at multi-touch ticket automation to enable support for Zendesk API, we forced an update on the JSON body of the ultimate trigger - Impacting some customers.
Feature has been already rolled back - we are monitoring the impact.

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