Outage in UltraDNS

UltraDNS - DNSSEC DNS Resolution Advisory

Resolved Minor
April 04, 2024 - Started over 1 year ago - Lasted about 12 hours

Incident Report

Start Time: 4/4/2024 18:37 UTC

We are actively investigating isolated reports of DNSSEC validation issues. This would not affect DNS resolution of domains not using DNSSEC. We will provide updates as they occur.
Components affected
UltraDNS

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Latest Updates ( sorted recent to last )
over 1 year ago - at 04/04/2024 10:36PM

Start Time: 4/4/2024 18:37 UTC

We are actively investigating isolated reports of DNSSEC validation issues. This would not affect DNS resolution of domains not using DNSSEC. We will provide updates as they occur.

over 1 year ago - at 04/04/2024 11:18PM

Start Time: 4/4/2024 18:37 UTC

Status: Engineering and Operations have identified the issue affecting DNSSEC validation and are working on a fix.

Impact: Names with empty non-terminals may not have proper NSEC covering information resulting in DNSSEC validation errors. Unsigned domains are not affected.

over 1 year ago - at 04/05/2024 03:59AM

Start Time: 4/4/2024 18:37 UTC

Status: A solution for the issue affecting DNSSEC validation has been deployed to 40% of the network. We will continue updating remaining locations.

Impact: Names with empty non-terminals may not have proper NSEC covering information resulting in DNSSEC validation errors. Unsigned domains are not affected.

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