Outage in UltraDNS

UltraDNS - DNS Resolution Advisory

Resolved Minor
September 26, 2024 - Started 3 months ago - Lasted about 3 hours

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Outage Details

Start Time: 15:24 GMT

We are actively investigating a DNS resolution issue and are making every effort to restore services as soon as possible. We will provide updates as they occur or every 15 minutes, whichever comes first.
Components affected
UltraDNS
Latest Updates ( sorted recent to last )
3 months ago - at 09/26/2024 03:42PM

Start Time: 15:24 GMT

We are actively investigating a DNS resolution issue and are making every effort to restore services as soon as possible. We will provide updates as they occur or every 15 minutes, whichever comes first.

3 months ago - at 09/26/2024 04:00PM

Start Time: 15x:24 UTC

Status: We have identified the issue affecting DNS resolution. Our teams continue working to restore services as soon as possible. We will provide updates every 15 minutes or until we have an estimated time to repair.

Impact: DNS timeouts and slowed responses.
Regions Affected: Some US East and US Central Locations

3 months ago - at 09/26/2024 04:11PM

Start Time: 15:24 UTC

Status: We have identified the issue affecting DNS resolution. Our teams continue working to restore services as soon as possible. We will provide updates every 15 minutes or until we have an estimated time to repair.

Impact: DNS timeouts and slowed responses for users (primarily US East and US Central) routed to the regions affected.
Regions Affected: Dallas, Chicago, Washington DC.

3 months ago - at 09/26/2024 04:28PM

Status: We have identified the issue affecting DNS resolution. Our teams continue working to restore services as soon as possible. We will provide updates every 15 minutes or until we have an estimated time to repair.

Impact: DNS timeouts and slowed responses for users (primarily US East and US Central) routed to the regions affected.
Regions Affected: Dallas, Chicago, Washington DC.

3 months ago - at 09/26/2024 04:50PM

Status: We have identified the issue affecting DNS resolution. We see improvements in the US East but are still working on the issues affecting US East and US Central. Our teams continue working to restore services as soon as possible. We will provide updates every 15 minutes or until we have an estimated time to repair.

Impact: DNS timeouts and slowed responses for users for affected regions.
Regions Affected: Dallas, Chicago, Washington DC.

3 months ago - at 09/26/2024 05:04PM

Status: We have identified the issue affecting DNS resolution. We see improvements in the US East but are still working on the issues affecting US East and US Central. Our teams continue working to restore services as soon as possible. We will provide updates every 15 minutes or until we have an estimated time to repair.

Impact: DNS timeouts and slowed responses for users for affected regions.
Regions Affected: Dallas, Chicago, Washington DC.

3 months ago - at 09/26/2024 05:26PM

Status: We have identified the issue affecting DNS resolution. We see improvements in the US East but are still working on the issues affecting US East and US Central. Our teams continue working to restore services as soon as possible. We will provide updates every 15 minutes or until we have an estimated time to repair.

Impact: DNS timeouts and slowed responses for users for affected regions.
Regions Affected: Dallas, Chicago, Washington DC.

3 months ago - at 09/26/2024 05:48PM

Status: We have identified the issue affecting DNS resolution. We see improvements in the US East but are still working on the issues affecting US East and US Central. Our teams continue working to restore services as soon as possible. We will provide updates every 15 minutes or until we have an estimated time to repair.

Impact: DNS timeouts and slowed responses for users for affected regions.
Regions Affected: Dallas, Chicago, Washington DC.

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Conference ID: 143 246 63#

3 months ago - at 09/26/2024 05:54PM

Status: We have identified the issue affecting DNS resolution. We are not currently seeing DNS resoltuion issues but are still monitoring.

Start: 15:24 UTC
End Time: 17:25 UTC

Impact: DNS timeouts and slowed responses for users for affected regions.
Regions Affected: Dallas, Chicago, Washington DC.

Listen Only Bridge:
Dial in manually
+18722428905 (Toll)
Get local numbers
Conference ID: 143 246 63#

3 months ago - at 09/26/2024 06:00PM

Start: 15:24
End: 17:25

Status: We have identified the issue affecting DNS resolution. We are no longer seeing DNS resolution issues over UltraDNS1. There may be ongoing intermittent timeouts to UltraDNS2.

Start: 15:24 UTC
End Time: 17:25 UTC

Previous Impact: DNS timeouts and slowed responses for users for affected regions.
Regions Affected: Dallas, Chicago, Washington DC.

Listen Only Bridge:
Dial in manually
+18722428905 (Toll)
Get local numbers
Conference ID: 143 246 63#

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