Outage in UltraDNS

SiteBacker/Traffic Controller/Simple Load Balancing Failover/Failback Delays

Resolved Minor
September 29, 2024 - Started about 1 year ago - Lasted about 1 hour

Incident Report

Starting from 15:30 AM GMT, all failover/failback events for Sitebacker/Traffic Controller and Simple Load Balancing pools are delayed. We have identified the root cause and are working on mitigation.
Components affected
UltraDNS

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Latest Updates ( sorted recent to last )
about 1 year ago - at 09/29/2024 04:41PM

Starting from 15:30 AM GMT, all failover/failback events for Sitebacker/Traffic Controller and Simple Load Balancing pools are delayed. We have identified the root cause and are working on mitigation.

about 1 year ago - at 09/29/2024 05:00PM

We are failing over service to USWEST, and things are coming up. We will share updates in next 15 mins.

about 1 year ago - at 09/29/2024 05:03PM

Start Time: 15:30 GMT
End Time: 16:50 GMT

Current Status:
We have mitigated the root cause and see SiteBacker/Traffic Controller/Simple Load Balancing failover/failback updates processing as normal again. We will continue to monitor.

Previous Impact:
All failover/failback events for Sitebacker/Traffic Controller and Simple Load Balancing pools were delayed.

about 1 year ago - at 09/29/2024 05:48PM

Start Time: 15:30 GMT

Current Status:
We see SiteBacker/Traffic Controller/Simple Load Balancing force fail/force active updates processing again.

However, we are still seeing issues with new probes and updates to probe definitions for existing pools.

Previous Impact:
All failover/failback events for Sitebacker/Traffic Controller and Simple Load Balancing pools were delayed.

about 1 year ago - at 09/29/2024 06:19PM

Current Status:
Probe-driven (automated) failovers/failbacks for SiteBacker/Traffic Controller/Simple Failover are restored in some regions but still facing delays in a few regions. We are working to restore to normal propagation times in remaining regions and will update once this issue has been resolved in all locations.

Previous Impact:
15:30 - 16:50 UTC: Manual failovers for SiteBacker/Traffic Controller/Simple Failover were delayed.

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