Outage in Umbraco Cloud

Umbraco ID Disruption

Resolved Major
October 29, 2025 - Started 4 days ago - Lasted about 15 hours
Official incident page

Incident Report

We are aware of an issue currently preventing users from logging into the Umbraco Cloud portal and projects. Our team is currently investigating. We will provide an update within an hour.
Components affected
Umbraco Cloud Umbraco Heartcore Umbraco Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/30/2025 07:32AM

This incident has been resolved.

MONITORING 4 days ago - at 10/29/2025 08:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 10/29/2025 07:32PM

We are continuing to work on a fix for this issue.
We will provide an update within an hour.

IDENTIFIED 4 days ago - at 10/29/2025 06:16PM

We are continuing work with our downstream provider to restore full functionality.
We will provide an update within an hour.

IDENTIFIED 4 days ago - at 10/29/2025 05:19PM

We’ve identified the root cause of login failures affecting users authenticating via Umbraco ID.
The issue stems from a downstream provider, and we’re working with them to restore full functionality.

INVESTIGATING 4 days ago - at 10/29/2025 04:30PM

We are aware of an issue currently preventing users from logging into the Umbraco Cloud portal and projects.
Our team is currently investigating.

We will provide an update within an hour.

Latest Umbraco Cloud outages

Umbraco Support Unavailable - 14 days ago
Newly created Umbraco Cloud environments fail with “No sufficient permissions to see file versions” - 18 days ago
Intermittent Umbraco ID login failures - 25 days ago
Users Unable to Clone Repositories or Access Kudu - 27 days ago
Users unable to activate CI/CD flow in Umbraco Cloud Portal - about 1 month ago

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