Outage in Umbrellar

MyCSP - Investigating Portal Disruption

Resolved Minor
November 02, 2022 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue that's preventing some customers from logging into MyCSP Portal. We are working to resolve this asap and will provide an update when we have further information. If you have any questions, please let us know by email to help@mycsp.io
Components affected
Umbrellar MyCSP Portal Umbrellar Authentication Umbrellar MyCSP Service Desk & Community

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Latest Updates ( sorted recent to last )
IDENTIFIED almost 3 years ago - at 11/03/2022 03:32AM

We have determined that an upstream API is returning errors which are stopping some customers from logging in to the MyCSP Portal. We are working to resolve this issue and will provide an update when we have further information.

If you have any questions, please let us know by email to help@mycsp.io

INVESTIGATING almost 3 years ago - at 11/02/2022 11:05PM

We are investigating an issue that's preventing some customers from logging into MyCSP Portal. We are working to resolve this asap and will provide an update when we have further information.

If you have any questions, please let us know by email to help@mycsp.io

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