Outage in Umbrellar

P1 | Loss of Internet to Servers, VMs (Airedale DC) Multiple Customers | Platforms/Backups

Resolved Major
July 17, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a service disruption affecting multiple customers on VMware in Airedale DC. Our platform and network engineering teams are actively investigating the issue in parallel to identify the root cause and implement a resolution as quickly as possible. We will provide updates as more information becomes available.
Components affected
Umbrellar Auckland Umbrellar Auckland

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/17/2025 07:10AM

Network engineers have isolated the issue and have completed a change to resolve this issue.
An RCA will be conducted and shared with the next 48 hours

INVESTIGATING 4 months ago - at 07/17/2025 06:55AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/17/2025 05:55AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/17/2025 05:54AM

We are currently experiencing a service disruption affecting multiple customers on VMware in Airedale DC.

Our platform and network engineering teams are actively investigating the issue in parallel to identify the root cause and implement a resolution as quickly as possible.

We will provide updates as more information becomes available.

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