Instability affecting ID CLOUD capabilities

Executive Summary and Impact
Between 1:21 PM and 2:16 PM (Brasília Time) on July 10, 2026, we identified a fluctuation in the availability of the process creation flow and related journeys, resulting in a temporary spike in the error rate of some of our main APIs.

- Scope of Impact: The event exclusively affected the availability of certain journeys during this interval. Customers who did not experience an increase in their error rate during this period were not impacted.
- Data Integrity: There was no compromise to the integrity or security of the processed information.
- Mitigation: An initial workaround was applied within a few minutes, halting the volume of errors. The service was fully normalized at 2:16 PM, following stability confirmation from our Engineering and Monitoring teams.

Root Cause
The incident was triggered by instability in an infrastructure service, followed by a sudden degradation in the initialization of related internal components.

Commitment and Next Steps
We are deeply committed to the resilience of our platform. The corrective and preventive actions initiated during the incident are already being monitored to mitigate the risk of future occurrences of this nature.

- Postmortem: A detailed technical report (Postmortem) will be shared soon, containing the complete timeline, architectural analysis, and a long-term action plan with defined deadlines.

We sincerely apologize for the impact and instability caused. Our customers' trust is our highest priority, and we continue to work continuously to ensure the excellence of our services.

Sincerely, Unico Team

Current Status & Next Steps
Mitigation actions have been successfully applied, and the system is now stable. At this time, our Engineering team remains actively monitoring the platform's performance to ensure continued stability and normal operations.
Thank you for your patience and understanding during this incident. Your services should now be operating normally.

We have identified an instability that may cause temporary downtime or latency in some of our core verification and risk analysis APIs.

Affected Services:
- Identity & Validation: Identity Verification, 1:1 Validation, Serpro Similarity Return
- Risk & Fraud: Risk Score, Fraud Risk Classification
- Documentation & Liveness: Document Reuse & Capture, Liveness

Current Status & Next Steps: Our Engineering team is already fully engaged and investigating the root cause. We are working actively to isolate the behavior and restore normal operations as quickly as possible.

We are currently experiencing instability in IDCLOUD capabilities.
Our technical team is already investigating the root cause.
We will provide updates as soon as more information becomes available.