Notification of incident. Device latency and tenants unavailable: Now Resolved: US

Hello Everyone,

Update: Incident Resolved.

Date/Time:
Start = September 18th, 12:45 PM UTC
End = September 18th, 4:16 PM UTC

We are sorry for the inconvenience this has caused.

Kind Regards
Online Operations Team

We are continuing to monitor for any further issues.

Update:
Recovery is in progress; we continue to monitor, system metrics show improvement.

Next Update:
The next update will be in 60 minutes.

Hello Everyone,

we're sorry for the time this is taking. We still working diligently to recover the system into normal operation.

The next update will be in ~60 minutes.

Kind regards,
Online Operations Team

Hello Everyone,

recovery is still ongoing and Operations continue to help speed up the process.

The next update will be in ~30 minutes.

Kind regards,
Online Operations Team

Hello Everyone,

recovery is still ongoing and Operations are actively working to help speed up the process.

The next update will be in ~30 minutes.

Kind regards,
Online Operations Team

Incident details:

Recovering: The issue has been identified and mitigations have been applied. The system is currently recovering and we are monitoring it closely.

Start Time:
Sept, 18th, 12:45 PM UTC

Incident Scope: 
US Deployment

Description:
Monitoring has shown increased latency which was also confirmed by several customers on the US deployment.
As a consequence, affected users could not log into devices or their tenants.

Next Update:
The next update will be in 30 minutes.