Outage in uniFLOW Online

Notification of new incident. Login Issues for end users: US

Resolved Minor
September 25, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident details: Investigating: We are investigating reports of login issues for users on our US deployment. Start Time: 25-09-2024: 13:00 UTC Incident Scope:  US Deployment Description: End users are seeing an 'Internal server error' on login. Next Update: The next update will be in 30 minutes.
Components affected
uniFLOW Online Identification
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/25/2024 02:01PM

Hello Everyone,

We have moved this incident to resolved. Following a thorough investigation internally we will raise a Postmortem no later than 20 business days from today.

Kind Regards
uniFLOW Online Operations Team.

MONITORING about 2 months ago - at 09/25/2024 01:34PM

Hello Everyone,

We are moving to the status of this incident to monitoring as we can no longer reproduce the login issue.

Monitoring will continue for another 30 minutes while we ensure full system recovery.

Next update in 30 minutes or as information is available.

Regards,
uniFLOW Online Operations Team

IDENTIFIED about 2 months ago - at 09/25/2024 01:23PM

Hello Everyone,

The operations team has confirmed the issue and applying mitigations.

We are already seeing a recovery of services and confirmation from the field.

Next update will be in 30 minutes or as information is available.

uniFLOW Online Operations.

INVESTIGATING about 2 months ago - at 09/25/2024 01:11PM

Incident details:

Investigating: We are investigating reports of login issues for users on our US deployment.

Start Time:
25-09-2024: 13:00 UTC

Incident Scope: 
US Deployment

Description:
End users are seeing an 'Internal server error' on login.

Next Update:
The next update will be in 30 minutes.

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