Outage in Uniqkey

Error during activation

Resolved Major

July 02, 2025 - Started 8 months ago - Lasted about 22 hours
Official incident page

Incident Report

We've been notified of a technical issue during the activation flow, which causes users to see a "We’re having trouble connecting to the server" error message. Our development team is currently investigating further. We sincerely apologise for the inconvenience, and hope to have resolved this matter as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/03/2025 06:51AM

A fix has been released to all supported browsers, and extensions should be updated automatically to version 2.23.8.

MONITORING 8 months ago - at 07/02/2025 12:02PM

We have deployed a fix to the affected browsers.

The updated version (2.23.8) is already live in Firefox, and will be released to Chrome and Edge as soon as the app stores approve it.
We hope to see the new update live this week.

Your extensions will be updated automatically once the new version is available.

We appreciate your patience and understanding.

IDENTIFIED 8 months ago - at 07/02/2025 08:51AM

Our development team has identified the issue, and we're currently working on a fix.

INVESTIGATING 8 months ago - at 07/02/2025 08:26AM

We've been notified of a technical issue during the activation flow, which causes users to see a "We’re having trouble connecting to the server" error message.

Our development team is currently investigating further.

We sincerely apologise for the inconvenience, and hope to have resolved this matter as soon as possible.

Latest Uniqkey outages

Longer loading times - 18 days ago

Admin portal unavailable - 19 days ago

Edge extension not loading - 23 days ago

Can't connect to server - about 2 months ago

Blank extension after updating to Chrome + Edge version 144 - 2 months ago

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