Outage in Unlayer

Service Interruption Affecting Export, Auth, and Console APIs

Resolved Major

September 25, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating a service interruption that is affecting the performance of our Export, Authentication, and Console APIs. Some users may experience elevated response times or degraded functionality. Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available. Thank you for your patience.

Components affected

Unlayer Export API Unlayer Authorization API

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/25/2025 02:45PM

Resolved: Service Performance Restored

We’ve resolved the issue that was causing delays across parts of the platform, including exporting designs and logging in. The slowdown was related to increased usage, and we’ve implemented infrastructure optimizations to improve performance and handle demand more effectively.

All systems are now operating normally. Thank you for your patience and continued support.

INVESTIGATING 4 months ago - at 09/25/2025 01:42PM

We are currently investigating a service interruption that is affecting the performance of our Export, Authentication, and Console APIs. Some users may experience elevated response times or degraded functionality.

Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

Thank you for your patience.

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