Outage in Unlayer

AWS Service Disruption Affecting Unlayer Services

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

Incident Report

Earlier today, a global outage in Amazon Web Services (AWS) impacted multiple Unlayer systems, including our Backend API, Account services (login and signup), and Export API. As of now: Editor and Builders: Fully operational. Export API: Functionality has been restored and is performing normally. Account (Login / Signup): Working as expected. Backend API: Previously degraded, but now stable. We continue to monitor for residual impact. Like many other online platforms, Unlayer experienced intermittent disruptions as AWS worked to restore global stability. Our engineering team actively monitored all systems and confirmed full recovery across affected components. We are continuing to observe our systems to ensure everything remains fully functional. You can follow AWS’s own recovery updates here: https://health.aws.amazon.com/health/status Thank you for your patience and understanding during this AWS-related incident.

Need to monitor Unlayer outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 11:24PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/20/2025 08:46PM

We’re continuing to monitor our systems following the earlier AWS service disruption.

At this time, all Unlayer services are fully operational and performing normally.

We’ll continue to keep a close eye on performance as AWS fully stabilizes their infrastructure.
For updates from AWS, visit: https://health.aws.amazon.com/health/status

Thank you for your patience while we ensured everything was back to normal.

MONITORING about 2 months ago - at 10/20/2025 11:55AM

Earlier today, a global outage in Amazon Web Services (AWS) impacted multiple Unlayer systems, including our Backend API, Account services (login and signup), and Export API.

As of now:
Editor and Builders: Fully operational.
Export API: Functionality has been restored and is performing normally.
Account (Login / Signup): Working as expected.
Backend API: Previously degraded, but now stable. We continue to monitor for residual impact.

Like many other online platforms, Unlayer experienced intermittent disruptions as AWS worked to restore global stability. Our engineering team actively monitored all systems and confirmed full recovery across affected components.

We are continuing to observe our systems to ensure everything remains fully functional.

You can follow AWS’s own recovery updates here: https://health.aws.amazon.com/health/status

Thank you for your patience and understanding during this AWS-related incident.

Latest Unlayer outages

Export API - over 3 years ago
Spike in Errors - almost 4 years ago
AWS US-EAST-1 - about 4 years ago
Database Maintenance - about 4 years ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook