Outage in UpCloud

Issue with Control Panel and API affecting new server deployments and configurations

Resolved Minor

January 09, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with our Control Panel and API and this is affecting server-related actions for new deployments globally. We are investigating the issue further and will report back as soon as possible.

Components affected

UpCloud Control Panel UpCloud API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/09/2024 09:29AM

The incident has now been resolved. We apologise for the inconvenience and the disruption with API / deployments in our FI-HEL1 data centre.

If you still experience issues with API / deployments in FI-HEL1, please contact us via live chat or email at support@upcloud.com

MONITORING about 2 years ago - at 01/09/2024 08:17AM

We have implemented the fix to resolve the issue and will continue to monitor the affected components.

IDENTIFIED about 2 years ago - at 01/09/2024 07:56AM

Our team has identified the cause of the issue impacting the Control Panel and API and has implemented a fix. During this time, we are seeing connectivity to affected services recovering. Thank you for bearing with us and we will share more updates as soon as it becomes available.

INVESTIGATING about 2 years ago - at 01/09/2024 07:22AM

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