Outage in UpCloud

Issue with Control Panel and API affecting new server deployments and configurations

Resolved Minor
January 09, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with our Control Panel and API and this is affecting server-related actions for new deployments globally. We are investigating the issue further and will report back as soon as possible.
Components affected
UpCloud Control Panel UpCloud API
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/09/2024 09:29AM

The incident has now been resolved. We apologise for the inconvenience and the disruption with API / deployments in our FI-HEL1 data centre.

If you still experience issues with API / deployments in FI-HEL1, please contact us via live chat or email at support@upcloud.com

MONITORING 10 months ago - at 01/09/2024 08:17AM

We have implemented the fix to resolve the issue and will continue to monitor the affected components.

IDENTIFIED 10 months ago - at 01/09/2024 07:56AM

Our team has identified the cause of the issue impacting the Control Panel and API and has implemented a fix. During this time, we are seeing connectivity to affected services recovering. Thank you for bearing with us and we will share more updates as soon as it becomes available.

INVESTIGATING 10 months ago - at 01/09/2024 07:22AM

We are currently experiencing issues with our Control Panel and API and this is affecting server-related actions for new deployments globally. We are investigating the issue further and will report back as soon as possible.

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