Outage in UpCloud

Issue with our Support Live Chat

Resolved Minor

November 05, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified and are currently investigating an issue with our Support Live Chat. Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email (support@upcloud.com) during this time. We apologize for the inconvenience and will share an update as soon as we have more information.

Components affected

UpCloud Control Panel

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/05/2024 07:37AM

This issue with our Support live chat is now resolved.

MONITORING over 1 year ago - at 11/05/2024 06:36AM

We have implemented a fix to resolve the issue with our Support Live Chat. You should now be able to reach our Support via Live Chat, web form or email (support@upcloud.com)

We are monitoring the situation closely and will post an update as soon as we confirm the issue is fully resolved.

INVESTIGATING over 1 year ago - at 11/05/2024 05:48AM

We have identified and are currently investigating an issue with our Support Live Chat.

Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email (support@upcloud.com) during this time.

We apologize for the inconvenience and will share an update as soon as we have more information.

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