Outage in UpCloud

Issue with our Support Live Chat

Resolved Minor
November 05, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified and are currently investigating an issue with our Support Live Chat. Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email (support@upcloud.com) during this time. We apologize for the inconvenience and will share an update as soon as we have more information.
Components affected
UpCloud Control Panel
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/05/2024 07:37AM

This issue with our Support live chat is now resolved.

MONITORING about 1 month ago - at 11/05/2024 06:36AM

We have implemented a fix to resolve the issue with our Support Live Chat. You should now be able to reach our Support via Live Chat, web form or email (support@upcloud.com)

We are monitoring the situation closely and will post an update as soon as we confirm the issue is fully resolved.

INVESTIGATING about 1 month ago - at 11/05/2024 05:48AM

We have identified and are currently investigating an issue with our Support Live Chat.

Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email (support@upcloud.com) during this time.

We apologize for the inconvenience and will share an update as soon as we have more information.

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