Outage in UpCloud

Issue with our Support Live Chat

Resolved Minor
November 05, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified and are currently investigating an issue with our Support Live Chat. Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email (support@upcloud.com) during this time. We apologize for the inconvenience and will share an update as soon as we have more information.
Components affected
UpCloud Control Panel

Need to monitor UpCloud outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/05/2024 07:37AM

This issue with our Support live chat is now resolved.

MONITORING 12 months ago - at 11/05/2024 06:36AM

We have implemented a fix to resolve the issue with our Support Live Chat. You should now be able to reach our Support via Live Chat, web form or email (support@upcloud.com)

We are monitoring the situation closely and will post an update as soon as we confirm the issue is fully resolved.

INVESTIGATING 12 months ago - at 11/05/2024 05:48AM

We have identified and are currently investigating an issue with our Support Live Chat.

Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email (support@upcloud.com) during this time.

We apologize for the inconvenience and will share an update as soon as we have more information.

Latest UpCloud outages

Issue with our Live chat to Support - 11 days ago
[UK-LON1]: Storage backend issue - 23 days ago
[FI-HEL1]: Backup availability issue - 24 days ago
[US-SJO1]: Managed Kubernetes (Deployment & Management) - 25 days ago
[PL-WAW1] Network Connectivity Issues - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook