Outage in UpCloud

Issue with our Live chat to Support

Resolved Minor
October 20, 2025 - Started 1 day ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.
Components affected
UpCloud Control Panel

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/21/2025 02:56AM

Our live chat has now returned to full functionality.

Thank you for your utmost patience.

MONITORING 1 day ago - at 10/20/2025 10:08AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 10/20/2025 09:14AM

Our support team is available via Email only at support@upcloud.com, our live chat remains inaccessible.

We thank you for your patience.

IDENTIFIED 1 day ago - at 10/20/2025 08:09AM

If you require urgent attention, please reach out to us via email at support@upcloud.com

IDENTIFIED 1 day ago - at 10/20/2025 07:34AM

We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible.

We thank you for your patience.

All UpCloud Services remains fully functional.

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Issue with our public website - 3 months ago

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