Outage in UpCloud

Issue with our public website and control panel

Resolved Minor
November 18, 2025 - Started 9 days ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue affecting our public website and control panel. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ and https://hub.upcloud.com/ All services deployed remain accessible and are unaffected. We apologise for the inconvenience and will share an update as more information becomes available. For any further questions or issues, please feel free to reach out to us at support@upcloud.com

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 11/18/2025 06:10PM

Access to the UpCloud Control Panel and public website has been fully restored. The disruption was traced to a service incident with our upstream provider, Cloudflare. You can review their incident report here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

While the root cause originated externally, we sincerely apologize for the impact this had on your ability to manage your services. We appreciate your patience while stability was restored.

MONITORING 9 days ago - at 11/18/2025 03:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 days ago - at 11/18/2025 12:00PM

We have identified an issue affecting our public website and control panel. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ and https://hub.upcloud.com/

All services deployed remain accessible and are unaffected.

We apologise for the inconvenience and will share an update as more information becomes available.

For any further questions or issues, please feel free to reach out to us at support@upcloud.com

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