Outage in Updox

Uploading and Attaching Documents

Resolved Minor
February 09, 2025 - Started 3 months ago - Lasted about 20 hours
Official incident page

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Outage Details

Updox is experiencing a disruption in service. You may experience trouble when uploading or attaching documents and may notice an error message in the notifications. We have identified the issue and are working on a resolution. We will provide an update as soon as we have more information. Workaround for drag and drop: When using drag and drop to upload documents, click the x on the upload and then refresh the inbox. The document should appear in your inbox.
Components affected
Updox
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/10/2025 04:10PM

This incident has been resolved.

MONITORING 3 months ago - at 02/10/2025 03:23PM

We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor.

IDENTIFIED 3 months ago - at 02/10/2025 01:24PM

Updox is experiencing a disruption in service. You may experience trouble when uploading or attaching documents and may notice an error message in the notifications. We will provide an update as soon as we have more information.

Workaround for drag and drop: When using drag and drop to upload documents, click the x on the upload and then refresh the inbox. The document should appear in your inbox.

MONITORING 3 months ago - at 02/10/2025 12:06AM

We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor.

IDENTIFIED 3 months ago - at 02/09/2025 08:30PM

Updox is experiencing a disruption in service. You may experience trouble when uploading or attaching documents and may notice an error message in the notifications. We have identified the issue and are working on a resolution. We will provide an update as soon as we have more information.

Workaround for drag and drop: When using drag and drop to upload documents, click the x on the upload and then refresh the inbox. The document should appear in your inbox.

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