Outage in Updox

Updox Email

Resolved Major
December 15, 2025 - Started 14 days ago - Lasted 3 days
Official incident page

Incident Report

Updox is experiencing a disruption in service with email. Customers are unable to send any emails at this time. This includes, but is not limited to, regular email, video chat invites via email, and secure text via email. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. We are investigating the issue and will post updates every 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/18/2025 01:01PM

Updox outbound email services have been fully restored. If you require further assistance, please reach out to Customer Support.

IDENTIFIED 12 days ago - at 12/17/2025 12:57PM

Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored.
Thank you for your patience.

IDENTIFIED 12 days ago - at 12/16/2025 09:48PM

Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored.
Thank you for your patience.

IDENTIFIED 13 days ago - at 12/16/2025 04:31PM

Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored.
Thank you for your patience.

IDENTIFIED 13 days ago - at 12/16/2025 02:33PM

Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is a temporary message until email services are fully restored.
Thank you for your patience.

IDENTIFIED 13 days ago - at 12/15/2025 10:47PM

Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is a temporary message until email services are fully restored.
Thank you for your patience.

IDENTIFIED 13 days ago - at 12/15/2025 08:06PM

Our team continues to investigate the service interruption with email. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored.

All other emails are sending at this time, excluding regular email.
Thank you for your patience.

IDENTIFIED 14 days ago - at 12/15/2025 04:36PM

Our team continues to investigate the service interruption with email and we will continue to provide updates. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored.

All other emails are sending at this time, excluding regular email.
Thank you for your patience.

INVESTIGATING 14 days ago - at 12/15/2025 03:51PM

Updox is experiencing a disruption in service with email. Customers are unable to send any emails at this time. This includes, but is not limited to, regular email, video chat invites via email, and secure text via email. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. We are investigating the issue and will post updates every 30 minutes.

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