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Outage in UpGuard

Multiple Issues with Cyber Risk Platform

Resolved Minor
July 19, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

There are currently issues within the Questionnaire Library module resulting in the failure to copy or duplicate questionnaires. We are currently investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/19/2023 07:53PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 07/19/2023 07:53PM

All issues have been resolved and are operating as expected.

INVESTIGATING over 2 years ago - at 07/19/2023 07:40PM

We have implemented a fix for the questionnaire issues and are still investigating our manual re-scans.

INVESTIGATING over 2 years ago - at 07/19/2023 06:47PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/19/2023 05:04PM

We've identified multiple issues within the platform at the moment.

Manual rescans don't complete - this issue has been diagnosed and and a fix being applied.
Questionnaires cant be created or copied
The release notes link on the home page doesn't work correctly

The issues are still under active investigation to determine root cause.

INVESTIGATING over 2 years ago - at 07/19/2023 04:41PM

A further issue has been detected where manual rescans are also failing.
We are working on resolving both issues, and to determine if these are separate incidents or with the same root cause.

INVESTIGATING over 2 years ago - at 07/19/2023 04:08PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/19/2023 04:06PM

There are currently issues within the Questionnaire Library module resulting in the failure to copy or duplicate questionnaires. We are currently investigating the issue.

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