Outage in Uphold

Identity verification provider downtime

Resolved Minor
July 05, 2024 - Started 12 months ago - Lasted about 10 hours
Official incident page

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Outage Details

TEMPORARY DISRUPTION: Our Identity screening partner is experiencing issues which may result in the inability to conclude Identity Verification and Selfie Checks. We apologize for this inconvenience and assure you that we're working with our provider to restore service.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 07/06/2024 12:17AM

This incident has been resolved.

IDENTIFIED 12 months ago - at 07/05/2024 03:02PM

Our partner has identified the issue and a fix is being implemented.

INVESTIGATING 12 months ago - at 07/05/2024 02:11PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 07/05/2024 02:08PM

TEMPORARY DISRUPTION: Our Identity screening partner is experiencing issues which may result in the inability to conclude Identity Verification and Selfie Checks.

We apologize for this inconvenience and assure you that we're working with our provider to restore service.

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