Outage in Uphold

Amazon Web Services (AWS) Disruption.

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 14 hours
Official incident page

Incident Report

A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 11:03PM

Amazon Web Services (AWS) has reported that their issues are now resolved.

All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

MONITORING 2 days ago - at 10/20/2025 06:41PM

Update:

The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving.

AWS currently estimates that full service will be restored within approximately two hours.

We’ll continue to monitor progress and share further updates as more information becomes available.

MONITORING 3 days ago - at 10/20/2025 04:50PM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 10/20/2025 04:46PM

Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry.

As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes.

Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

MONITORING 3 days ago - at 10/20/2025 09:55AM

AWS have identified the issue and are reporting "significant signs of recovery".

https://health.aws.amazon.com/health/status

We continue to monitor the situation.

Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

INVESTIGATING 3 days ago - at 10/20/2025 09:50AM

A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry.

As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users.

This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

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