Outage in Upscope
Intercom integration isn't working as expected
Resolved MinorIncident Report
We have received several reports of our intercom integration not behaving as expected. We are currently investigating the issue.
In case you see an "User not found" error when attempting to start a session, you can look for the "screenshare" attribute for the user on the sidebar to the right of the chat, and click the upscope link you see there.
Latest Updates ( sorted recent to last )
RESOLVED
almost 6 years ago - at 06/11/2020 08:42PM
This incident has been resolved.
IDENTIFIED
almost 6 years ago - at 06/11/2020 08:10PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
almost 6 years ago - at 06/11/2020 07:57PM
We have received several reports of our intercom integration not behaving as expected. We are currently investigating the issue.
In case you see an "User not found" error when attempting to start a session, you can look for the "screenshare" attribute for the user on the sidebar to the right of the chat, and click the upscope link you see there.
Latest Upscope outages
API Errors for some API Keys - almost 4 years ago
Issue with us-west datacenter - over 4 years ago
App unavailable - over 4 years ago
EU datacenter issues - over 4 years ago
Eu datacenter issues - over 4 years ago
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