Service Interruption: Chat, Phone Support & other systems

This incident has been resolved.

Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.

We are currently investigating a major service disruption impacting the availability of our support channels across all products.

The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally.

Customers may experience difficulty reaching support via phone and chat.
We are monitoring the external provider and actively working to restore connectivity as quickly as possible.

Workaround:
Email Support is operational. If you require assistance, please send an email to useriessupport@lightspeedhq.com.

We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.