Outage in Upsun

Build failure on all regions

Resolved Minor

August 13, 2025 - Started 9 months ago - Lasted about 15 hours
Official incident page

Incident Report

We have identified an issue which can cause some builds to fail with the following error: `Could not authenticate against github.com` or `401 Bad credentials`. Our engineers are currently working to resolve this issue.

Components affected

Upsun Australia (au.platform.sh) Upsun Canada (ca-1.platform.sh) Upsun Europe (France) (fr-1.platform.sh) Upsun Europe (France 3) (fr-3.platform.sh) Upsun Europe (France 4) (fr-4.platform.sh) Upsun Europe (Germany) (de-2.platform.sh) Upsun Europe (West) (eu.platform.sh) Upsun Europe (West 2) (eu-2.platform.sh) Upsun Europe (West 4) (eu-4.platform.sh) Upsun Europe (North 1) (eu-5.platform.sh) Upsun United Kingdom (uk-1.platform.sh) Upsun USA (East) (us.platform.sh) Upsun USA-2 (East 2) (us-2.platform.sh) Upsun USA-3 (West 2) (us-3.platform.sh) Upsun USA-4 (East 1) (us-4.platform.sh) Upsun Dedicated Enterprise

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/14/2025 12:08AM

This incident has been resolved.

MONITORING 9 months ago - at 08/13/2025 02:14PM

A fix has been implemented and we are monitoring.

If you see a message saying "out of disk space" during your builds, please try running platform project:clear-build-cache and then redeploy.

IDENTIFIED 9 months ago - at 08/13/2025 09:58AM

We have identified the issue and are preparing a fix.

IDENTIFIED 9 months ago - at 08/13/2025 09:58AM

We have identified the issue and we are looking into a fix.

INVESTIGATING 9 months ago - at 08/13/2025 09:01AM

We have identified an issue which can cause some builds to fail with the following error: `Could not authenticate against github.com` or `401 Bad credentials`.

Our engineers are currently working to resolve this issue.

Latest Upsun outages

Auth subsystems outage - about 1 month ago

DNS failures across multiple regions - about 2 months ago

Partial Outage on de-2.platform.sh - 2 months ago

Outage on DE-2 Region - 2 months ago

Partial outage on uk-1.platform.sh - 2 months ago

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