Outage in Upsun

Outage on US Region

Resolved Major

January 25, 2026 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have detected an issue affecting service on the US region, which is resulting in outages for live sites. We are currently working to restore service. This outage does not affect Dedicated Enterprise Clusters from what we can tell for now. We will update you as soon as we have further information.

Components affected

Upsun USA (East) (us.platform.sh)

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/25/2026 10:52PM

This incident has been resolved.

MONITORING 3 months ago - at 01/25/2026 08:13PM

The network issues look to have resolved from our current checks. We continue to monitor.

IDENTIFIED 3 months ago - at 01/25/2026 07:10PM

The issue has been identified as network issues caused by our upstream provider. We will update you as soon as we have further information.

INVESTIGATING 3 months ago - at 01/25/2026 06:33PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 01/25/2026 05:59PM

The networking issue looks to be reoccurring, and causing further outages. We are actively investigating.

MONITORING 3 months ago - at 01/25/2026 05:39PM

We suspect a networking issue with our upstream provider. Live production sites now look to be back up, and serving traffic again. We are monitoring.

INVESTIGATING 3 months ago - at 01/25/2026 05:07PM

We have detected an issue affecting service on the US region, which is resulting in outages for live sites.

We are currently working to restore service.

This outage does not affect Dedicated Enterprise Clusters from what we can tell for now.

We will update you as soon as we have further information.

Latest Upsun outages

Auth subsystems outage - about 1 month ago

DNS failures across multiple regions - about 2 months ago

Partial Outage on de-2.platform.sh - 2 months ago

Outage on DE-2 Region - 2 months ago

Partial outage on uk-1.platform.sh - 2 months ago

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