Outage in USAePay

TSYS Transaction Processing Errors

Resolved Minor
October 17, 2024 - Started 7 months ago - Lasted 1 day

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Outage Details

We are observing errors with the Tsys platform. Merchants processing may see (Could not connect to processor). Please re-try your transaction again if you encounter any errors. We are currently investigating the issue. The gateway remains online.
Components affected
USAePay Transaction Processing
Latest Updates ( sorted recent to last )
7 months ago - at 10/17/2024 03:30PM

We are observing errors with the Tsys platform. Merchants processing may see (Could not connect to processor). Please re-try your transaction again if you encounter any errors. We are currently investigating the issue. The gateway remains online.

7 months ago - at 10/18/2024 12:30AM

We are currently monitoring for any platform errors. We appreciate your patience at this time.

7 months ago - at 10/18/2024 12:51PM

Our engineers are still working with Tsys to resolve this issue. Please retry the transaction if you receive a timeout when processing a transaction on Tsys.

7 months ago - at 10/18/2024 07:40PM

Our engineers are still working with Tsys to fully resolve this issue. We have observed stable processing. We thank you for your continued patience.

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