Outage in Uscreen

Pages Experiencing Slow Loading Times

Resolved Minor

January 06, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently looking into an issue causing slow loading times for both the Admin and Storefront pages.

Components affected

Uscreen Admin Portal Uscreen Storefront

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/06/2025 07:45PM

The issue has been successfully resolved. Thank you for your patience during this process.

MONITORING about 1 year ago - at 01/06/2025 07:29PM

A fix has been implemented, and we are seeing improvements in the Admin Area and Storefront pages.

Our team is actively monitoring the situation and tracking the improvements.

IDENTIFIED about 1 year ago - at 01/06/2025 07:09PM

Our team continues to work towards a solution for this issue. Thank you for your continued patience.

IDENTIFIED about 1 year ago - at 01/06/2025 06:35PM

Our team continues to work towards a fix for the issue causing slow loading times for the catalog and admin pages.

IDENTIFIED about 1 year ago - at 01/06/2025 05:58PM

Our team has identified the root cause of the slowdown affecting the Admin and storefront pages. We are currently working on a fix.

INVESTIGATING about 1 year ago - at 01/06/2025 05:29PM

We are currently looking into an issue causing slow loading times for both the Admin and Storefront pages.

Latest Uscreen outages

Errors In Video Playback - 4 months ago

Errors In Video and Livestream playback - 5 months ago

Ongoing Technical Incident - 5 months ago

Partial outage: delayed access granting after purchase - 6 months ago

Video Playback and Ingest Issues - 8 months ago

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